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Contact Us

Exterior of NCSB

Contact Us

Customer Service Numbers

Please call if you have one of the following concerns:

  • Customer Service: (888) 737-4795
  • Online Banking Support (24 Hr. Service): (888) 737-4795, Option 2
  • Bank by Phone: (800) 356-7709
  • Lost/Stolen Card: (833) 462-0798
  • Debit Card Fraud Reporting: (833) 462-0798

Customers can also call or stop by one of our convenient banking locations during business hours.

North Country Savings Bank Headquarters

NCSB is headquartered at our Canton branch, which is at 127 Main St, Canton, NY 13617.

General Inquiries & Complaints Form Submission

Customers can direct inquiries and complaints to 127 Main Street, Canton New York, 13617.  Customers can also submit inquiries and complaints by using the General Inquiries & Complaint Form below or by calling 1-888-737-4795.  North Country Savings Bank is registered with the Superintendent of the New York State Department of Financial Services (NYSDFS).  Therefore, customers can obtain further information about the Bank or file a complaint by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

Please complete the form below for other general inquiries.

NOTE: If you are sending an e-mail to North Country Savings Bank, we want to remind you that e-mail is not necessarily secure against interception. Please do not include information that is sensitive, or includes personal or confidential information, such as your account number, credit card number, or social security number.

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Branch Locations

Canton, NY Branch

127 Main Street
Canton, NY 13617
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
24 hour ATM available
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Monday - Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Capital Region

Capital Region
Clifton Park, NY 12065
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Malone, NY Branch

217 West Main Street
Malone, NY 12953
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
24 hour ATM/ITM available
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Massena, NY Branch

22 Phillips Street
Massena, NY 13662
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
24 hour ATM available
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Monday - Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Ogdensburg, NY Branch

401 Caroline Street
Ogdensburg, NY 13669
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
24 hour ATM available
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Monday - Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Plattsburgh Lending Office

1 Broad Street
Suite 3
Plattsburgh, NY 12901
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Potsdam, NY Branch

31 Main Street
Potsdam, NY 13676
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
24 hour ATM available
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Monday - Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Saranac Lake Lending Office

68 Main Street
Saranac Lake, NY 12983
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024
Tupper Lake Lending Office

91 Park Street
Tupper Lake, NY 12986
United States

Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 5:00 pm
Christmas - Monday, December 25, 2023
New Year's Day - Saturday, December 30, 2023 & Monday, January 1, 2024
Martin Luther King, Jr. Day - Saturday, January 13 & Monday, January 15, 2024
President's Day - Saturday, February 17 & Monday, February 19, 2024
Memorial Day - Saturday, May 25 & Monday, May 27, 2024
Juneteenth - Wednesday, June 19, 2024
Independence Day - Thursday, July 4, 2024
Labor Day - Saturday, August 31 & Monday, September 2, 2024
Columbus Day - Saturday, October 12 & Monday, October 14, 2024
Veterans Day (Observed) - Saturday, November 9 & Monday, November 11, 2024
Thanksgiving Day - Thursday, November 28, 2024
Christmas - Wednesday, December 25, 2024

Sponsorship & Donation Form

If you are requesting a sponsorship or donation from North Country Savings Bank, please complete the form below and someone will contact you shortly.

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