A Letter from the President

To Our Valued Customers:

I would like you to know that we are continuously monitoring the latest news regarding the spread and impact of the coronavirus. We appreciate the trust you place in us and we want you to know that the health and safety of our customers and staff is our top priority. That's why we are reaching out to assure you that we have response plans and procedures in place to support you and our employees during this time.

Our branches are ready to serve you

We are actively monitoring Coronavirus information and standards from the Centers for Disease Control and Prevention (CDC), and reinforce best health practices in our offices and branches.

We're cleaning our branches and ATMs extensively and frequently. We've made hand sanitizer readily available and are reinforcing the best practices recommended by the CDC.

If you've been affected by COVID-19 and need help with your banking services, please call your Relationship Manager, your local branch, or our Call Center to learn how we may help.

24/7 access to your accounts

North Country Savings Bank offers several secure, simple and convenient ways to bank with us 24/7. Through our online, bank-by-phone, and mobile app services, you may check balances, transfer funds, deposit checks or find the nearest ATM. If you are not yet enrolled in online or mobile banking, just visit www.northcountrysavings.bank or call us at (315) 386-4533 or toll-free (888) 737-4795

Be Aware

You should know that the coronavirus could accelerate the activities of cybercriminals who prey upon the public's concerns. These criminals look for ways to gain trust and information they can use to obtain access to your accounts. If we legitimately reach out to you via phone, email, or written correspondence, we will never ask you to provide or verify the following information over the phone:

  • full Social Security or account numbers
  • one-time password
  • username or password
  • answers to security questions

For the safety and consideration of our customers and staff, we ask that if you feel the need to wear any type of mask while conducting in-person transactions, to please utilize our drive-through services only. We require all individuals entering our buildings to have their face fully exposed; this is for security and identification purposes.

We Care

Lastly and most importantly, our customers, our communities, and our employees and their families are our priority. Please feel free to contact us with concerns regarding any of your accounts.

I also recommend visiting our website for up-to date information regarding our services.

Thank you for choosing us to be your Bank,

Theresa A. Phalon
President & Chief Executive Officer