EagleNET Online Banking Updates

Please read this important information regarding your EagleNET Online account

We are proud to announce that on Tuesday, May 16, 2017 North Country Savings Bank will be making updates to the EagleNET Online Banking experience, including an enhanced Online Bill Pay system and a new person-to-person payment solution known as Popmoney™.

The new Online Bill Pay system will allow you to search from a network of common billers/payees, set reminders to keep track of due dates and make recurring payments as needed, in addition to the following enhancements:

  • More flexibility in scheduling options including rush payments and scheduling by "Deliver" date rather than mail date
  • Payment scheduling options that interact with eBills
  • Group "like" billers/payees together
  • Payment monitoring
  • Alerts and enhanced fraud monitoring to protect you from unauthorized payments

If you've ever had to pay a babysitter, split a restaurant check or send money to a family member that lives far away, you'll love the new Popmoney™ payment service available through your EagleNET Online account.

Popmoney™ allows North Country Savings Bank customers to pay anyone directly from their bank account without checks or cash. This service also allows North Country Savings Bank customers to send, request and receive money through a mobile device.

Important Bill Pay Transition Information

To ensure a smooth transition to the new Online Bill Pay, please review the timeline below.

On or before May 14th 2017: All bills due on May 15 or May 16 must be scheduled
Online Bill Pay will be disabled on May 15th as we transition platforms. All Online Bill Payments must be scheduled by May 14th for delivery on May 15th or May 16th. Since the system will be unavailable during the transition, you will not be able to access or schedule bill payments during this time.

2:30 PM May 15, 2017: Conversion period begins
Online Bill Pay will be temporarily disabled and you will be unable to access Bill Pay features. While you will be unable to pay or schedule bills during this time, any previously scheduled and/or recurring bills will be paid as expected.

Evening of May 16, 2017: The new Online Bill Pay system will be available to access
On the evening of May 16th, you will be able to log in to our new Online Bill Pay system. While all recurring payments and established payees will transfer to the new system automatically, we recommend the following:

  • Confirm your Bill Pay schedule is accurate.
  • Verify that your payee information is correct, including name, address and account number.
  • Verify that bill payments are being funded by the correct account if you have multiple checking accounts.

Facts and Questions

If you have additional questions about the new Online Bill Pay, contact us or stop by your local North Country Savings Bank location during business hours.

Why am I receiving a message that says Online Bill Pay is not available?
If you receive an error message that says "Bill Pay is not available," check that we have the most up to date home phone and/or email address on file. You may verify this information by accessing the "Service Center" tab within EagleNET Online Banking. If after verifying your information, you continue to receive an error message, please contact Customer Service for assistance.

Why do I have to re-enroll in eBills?
By re-enrolling in our new and improved eBill system, you will have access to new features such as PDF copies of your bill, eBill alerts and new payment options that will allow you to schedule one time and recurring payments based on your eBill each month.

How does the new Online Bill Pay system help to protect my account from fraudulent bill payments?
With our new and enhanced Online Bill Pay, every payment is evaluated to ensure that it is within your normal behavior as well as a within the normal behavior for that biller/payee.
If we have any questions regarding any of your payments, the payment may be held for 48 hours while we try to contact you for verification. If we are unable to contact you, the payment may be cancelled.

How can I add a new biller/payee?
Click the "Add a Company or Person" button from within the Payment Center and select the "Company Tab." You can either search for the company in the "Search" bar, or you can select the company from the list of major biller/payees. When adding a major biller/payee, the biller/payee information has already been identified by the Online Bill Pay system, therefore, all you need to do is enter your account information. For smaller businesses or local businesses, the biller/payee information may not be readily available; you may need to enter more information about the business such as mailing address and phone number.

What information is required to enroll for an eBill?
Often, only the biller/payee name and account number are required, although some do require an additional field for validation, such as ZIP or phone number.