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Personal Banking Services

If you want a more engaging and personal experience from your bank, you’ve come to the right place. At North Country Savings Bank, customer service is our number one priority. That’s why our team of Personal Bankers is so unique — they provide a personalized banking experience not available at any other bank in the region. Whether you’re looking for assistance securing a mortgage, opening a new checking account or need advice on improving your credit, a Personal Banker is available at each of our branches to help you reach your financial goals.

Meet the Personal Bankers

Personal Bankers serve as a single-point of contact for all current and potential customers. Their sole purpose? To help you get the most from your banking, both in person and online. A Personal Banker is available at each North Country Savings Bank location during business hours. No appointment necessary — stop in when it’s convenient for you to chat about your unique situation. If you prefer to make an appointment, contact the Personal Banker at your branch below.

Noelle Barse
NMLS# 1381260
Noelle Barse, NMLS# 1381260 — Massena
Noelle studied accounting at SUNY Canton is a graduate of Massena Central High School. She enjoys serving in the community that she grew up in. Noelle is an avid reader and enjoys spending time with her family. (hover over image for contact information)
April Coughlin, NMLS# 1914286 — Massena
April is a graduate from St. Lawrence Central. She likes fishing, boating, being outdoors, and spending time with her family. April enjoys assisting the customers in our community and surrounding areas. (hover over image for contact information)
Jennifer Gollinger profile pic
NMLS# 1995153
Jennifer Gollinger, NMLS# 1995153 — Canton
Jennifer is a graduate of H.C. Williams High School and SUNY Canton. Jennifer enjoys spending time outdoors with her daughters, Peyton and Kelsi.(hover over image for contact information)
Sierra Lanning profile pic
NMLS# 2049629
Sierra Lanning, NMLS# 2049629 — Ogdensburg
Sierra has studied at Clarkson, Paul Smith’s College, and SUNY Potsdam and is a graduate of Massena Central High School. She has always been an animal lover and you can sometimes catch her in the office with her dog! When she’s not in the office you can find her relaxing at home with her pets. (hover over image for contact information)
Deanna McNamara profile pic
NMLS# 1831787
Deanna McNamara, NMLS# 1831787 — Potsdam
Deanna is a graduate of Parishville Hopkinton Central School. She enjoys camping, being outdoors and spending time with her family. (hover over image for contact information)
Contact a Personal Banker
How can a Personal Banker Help Me?

Stop in to visit our Personal Bankers, who are able to understand your unique financial needs and help you get the greatest possible value from all North Country Savings Bank’s products and services, including:

  • Filling out paperwork necessary to secure a loan such as a personal, auto or mortgage loan
  • Open a new checking or savings account and help transfer all assets from your current bank, including switching direct deposits and bill payments
  • IRA services (traditional and ROTH) or open a Certificate of Deposit
  • All aspects of Online Banking including account setup, switching to e-statements and resetting account passwords
  • Recommendations on improving your credit score to help you secure the best loan package possible
  • Assistance with fraud and identity theft disputes

Thanks to our certified Personal Bankers, banking has never been easier.

Skilled and Knowledgeable

Our Personal Bankers stay up to date on recent banking trends and are continuously improving their skills and financial knowledge. Every Personal Banker has passed the American Banking Association’s Universal Banker Certificate course, and have completed, or are working toward, both the American Banking Association’s Personal Banker Certificate and the Residential Mortgage Lender Certificate.

All Personal Bankers are also trained in the latest banking technology and all banking procedures, like handling day-to-day transactions and loan paperwork.

Since they work closely with our experienced Loan Originators, the Personal Bankers know how to help match you with the best possible loan package for your financial situation. They are also trained on all available checking and savings accounts, online banking capabilities and business banking services at North Country Savings Bank, so no matter your financial goals, they have the knowledge to guide you in the right direction.

Words from our customers

“I can easily say you have made my life so much easier. With my situation…it is difficult to get there during bank hours, so being able to connect by email and ask you to deposit checks or sort out my accounts has been a life saver.”

–Mary McNally, Potsdam

“…with Jon I always feel taken care of. I am always confident in my banking decisions after I discuss issues with him. He also never leaves me with questions. I would and have recommended him to my current friends. I will continue to recommend him. If I had to rate his quality of service I would give him five stars.”

–Touria Souidi, Potsdam