Chip Cards

Question:

What is an EMV card?

Answer:

An EMV™ card is a standard-size plastic debit or credit card that contains an embedded microchip, as well as the traditional magnetic stripe. The microchip protects in-store payments because it generates a unique, one-time code that is needed for each transaction to be approved. It is virtually impossible for fraudsters to replicate this feature in counterfeit cards, providing you greater security and peace of mind when making transactions at an EMV™ terminal.

Question:

Is an EMV™ card different than a smart card or chip card?

Answer:

No, you may hear EMV™ cards referred to as "smart cards" or "chip cards" – they are all different ways of referring to the same type of card. Similarly, a chip-enabled terminal is the same as an EMV™ enabled terminal.

Question:

When can I expect to receive a new debit or credit card with EMV™ technology?

Answer:

North Country Savings Bank will be issuing EMV™ cards soon. Until then, use your standard card with the magnetic stripe.

Question:

Why will my North Country Savings Bank debit card now include a microchip?

Answer:

As EMV technology will soon become the security standard in the U.S., many merchants are beginning to accept EMV™ cards and we want you to be ready. You'll have greater security when making purchases at an EMV enabled terminal since the microchip provides better protection against counterfeit fraud.

Question:

How does an EMV™ card work?

Answer:

It's easy. If the retailer has an EMV™ enabled terminal, simply insert the microchip end of your card face up into the terminal. The EMV™ card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts as you do today.

You'll be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. You may not be asked for a PIN when travelling internationally. Your card will remain in the terminal until the transaction is completed.

If the retailer is not equipped to read the EMV™ card, just swipe as you do today. However, if you swipe your EMV™ card at an EMV™ enabled terminal, the terminal may prompt you to insert your EMV™ card into the terminal. Transactions made over the phone or online will not change.

Question:

Are EMV™ cards safer to use than magnetic stripe cards?

Answer:

All of our cards are safe and offer protection from unauthorized use of your card or account information. EMV™ technology offers another layer of security when used at an EMV™ enabled terminal, because it generates a unique, one-time code that is needed for each transaction to be approved.

Question:

Can I use my EMV™ card for all the same things as my old card?

Answer:

Yes, you can still make purchases as you always have — by entering the card number online or swiping your card at merchant locations that do not yet have EMV™ terminals. You can also continue to use your card at ATMs.

Question:

Where can I use my EMV™ card?

Answer:

Many merchants across the U.S. are beginning to accept EMV™ card transactions and this will continue to grow within the coming years. EMV™ technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom, so you'll enjoy greater acceptance when traveling internationally. Your EMV™ card will still work at terminals where only magnetic stripe transactions are accepted.

Question:

Are EMV™ cards secure?

Answer:

Yes. EMV™ technology has been around for over two decades and is already the security standard in many countries around the world. When purchases are made are made using the chip the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy.

While magnetic stripe cards are still considered secure, EMV™ technology is the next step to providing enhanced security to our customers. Whether you use the magnetic stripe or the microchip to make your purchase, you can have confidence in the protection and security features we provide for all credit and debit card accounts.

Remember, if you notice any suspicious activity on your account notify us immediately by calling the number on the back of your card.

Question:

Will EMV™ cards allow others to track my location?

Answer:

No. EMV™ card technology is not a locator system. The chip on your card is limited to supporting authentication of card data when you make a purchase.

Question:

Is an EMV™ card the same as a contactless payment (PayPass, payWave)?

Answer:

No. Instead of waving or tapping your card in front of a device as you do with contactless payments, an EMV™ card must be inserted face up into an EMV™ enabled terminal. Remember to leave your card inserted into the terminal while the transaction is processed.

Question:

Do the same benefits come with my EMV™ card that I had with my prior card?

Answer:

Yes. You'll continue to enjoy the same benefits with your EMV™ card as you do today with your debit or credit card.

Question:

Now that I have an EMV™ card, do I need to notify the bank before I travel internationally?

Answer:

Yes, please notify North Country Savings Bank about any card(s) you plan to use while traveling, so your card access isn't interrupted. For your protection, we'll continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we're here to help.

Question:

Are there any situations where I could experience issues using my EMV™ card?

Answer:

When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks and gas pumps) will require a PIN. However, this type of PIN technology is different than what you normally use for PIN transactions in the U.S and the card won't be accepted. In these situations, please locate an attended terminal to complete your transaction or plan for an alternative payment method, such as local currency.

Question:

Will my EMV™ card still work at an ATM?

Answer:

Yes. You can continue to use your card as you do today by following the instructions at an ATM.

“PayPass” is a trademark owned by MasterCard International Incorporated.

“payWave” is a trademark owned by Visa, Inc.

“EMV” is a trademark owned by EMVCo LLC.