Customer Service

Routing Number

For Current Customers, Your Routing Number is 221371123.

Call for Immediate Assistance

Please call these customer service numbers if you have one of the following concerns:

  • Customer Service: (888) 737-4795
  • Online Banking Support (24 Hr. Service): (888) 737-4795, Option 2
  • Bank by Phone: (800) 356-7709
  • Lost/Stolen Card: (833) 462-0798
  • Debit Card Fraud Reporting: (833) 462-0798

Customers can also call or stop by one of our convenient banking locations during business hours.

North Country Savings Bank Headquarters

NCSB is headquartered at our Canton branch, which is at 127 Main St, Canton, NY 13617.

General Inquiries & Complaints Form Submission

Customers can direct inquiries and complaints to 127 Main Street, Canton New York, 13617.  Customers can also submit inquiries and complaints by using the General Inquiries & Complaint Form below or by calling 1-888-737-4795.  North Country Savings Bank is registered with the Superintendent of the New York State Department of Financial Services (NYSDFS).  Therefore, customers can obtain further information about the Bank or file a complaint by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at

Please complete the form below for other general inquiries.

NOTE: If you are sending an e-mail to North Country Savings Bank, we want to remind you that e-mail is not necessarily secure against interception. Please do not include information that is sensitive, or includes personal or confidential information, such as your account number, credit card number, or social security number.

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